We recently run a survey and asked 1000 randomly selected users what are their main concerns for SaaS (software as a service) CRM in general.

As of the writing of this post, we’ve collected 638 responses, amazingly, 86% of them say that they’ve used at least one other SaaS CRM before come to Bizroof.

Please allow us to express our thanks to the many users who sent their feedback, and here are the top 3 concerns from the respondents:

Too complicated to use (42%)

The learning curve for SaaS CRM is too long and there are too many features they don’t care. Most screens are full of confusing buttons and links, which make people lose confidence to use it. Also, it is so painful and cost ineffective to learn a new system or to train somebody to use it.

System reliability (27%)

The most scary thing of using SaaS CRM is that it gives you a ‘service unavailable notice’ when you try to login. In that case, you can do nothing to help your clients but to  tell them your CRM system is down, and that will not only make you look silly but also letting business opportunities go. 

Data security (12%)

Based on the survey, most people would only use systems with SSL, which is the same technology that online banks use. Also, they would like to know how do you backup the database although they don’t want a copy of their data on regular basis.